Frequently Asked Questions
Why is the LeSharma Dog Chew so special?
LeSharma Dog Chew is 100% safe, healthy and all natural snack with no added preservatives and chemicals. We not only provide nutritious and environmentally friendly products, but also benefit the small villagers and Sherpas of Nepal who gain monetary support through our sales! Choose smart and choose LeSharma!
What is the expiration date of the product?
The Le Sharma dog chew is an all-natural dog snack that can last for approximately 4 years from the opening of the package as long as the chew is stored in a dry and room temperature environmental condition.
Which chew is the right size for my Dog?
In our experience, we believe it’s always better to get your dog a bigger size chew. However, these are the recommended sizes since you know your dog’s chewing habits better than us:
Small Dog Chew: Dogs under 20lb
Medium Dog Chew: Dogs between 20-40lb
Large Dog Chew: Dogs between 40-80lb
X-Large Dog Chew: Dogs, 80lb+
If LeSharma Dog chew contains milk, does that not mean that it is harmful to dogs?
While raw milk is difficult to digest for dogs, we cleanse the lactate substance through the extraction of whey following the coagulation of the milk. During our intense cooking and dying period, all lactase content is removed, making LeSharma treats a healthy and safe calcium and protein enriched treat for your healthy dog.
If the Le Sharma Dog Chew contains Sodium, is it harmful to dogs?
The LeSharma dog chew is NOT harmful because the amount of sodium is negligible and can even lead to hemoglobin balance which is very supportive for internal canine care.
What is the fat content in the Chew?
Le Sharma dog chew contains less than one percent fat.
Is there any danger if my dog swallows a big piece of chew?
No, our chew is easily and fully digestible. LeSharma chew is digested faster than bone and gets softer when it comes in contact with digestive fluids. While we have not experienced any problems with dogs’ swallowing our chew, we advise that you provide your pet with safe size chunks to promote safety.
How does Le Sharma manufacture the chews?
We collect the chew from individual farmers in Nepal and import the products. We are helping the farmers in the remote parts of Nepal as they are getting extra income by selling the cow/yak hard cheese to LeSharma. The philanthropic nature of our organization promotes care and support to local villagers and farmers!
INFORMATION RELATED TO SHIPPING
What is Le Sharma’s offer for shipping carrier?
We use United States Postal Service (USPS) FedEx and UPS shipping carriers.
Where are the online ordered Le Sharma products shipped?
Currently, the only offered shipping location is the United States, however as we expand our own company we will also expand the locations for shipped items.
Are Le Sharma products shipped to APO/FPO & PO Boxes?
Yes, but such orders are shipped via USPS only. If your preferred shipping method is United Parcel Service (UPS) or Federal Express (FedEx) then physical address is required and such orders cannot be shipped to APO/FPO or PO boxes.
Are Le Sharma products shipped to Alaska, Hawaii or Puerto Rico?
Yes, via USPS.
How long does the delivery process take?
The delivery date for your product Is based on estimates provided by shipping carriers as well as an additional 1-2 business day waiting period for handling. Furthermore, the status for your product also varies with our inventory as well as shipping methods. You can receive shipping confirmation and tracking number once the shipping takes place. Using the tracking number you can get information about the delivery date.
What shipping carrier is used for over $35 order?
We use priority mail service from USPS for orders over $35 at no additional cost. Such orders are delivered within a few days depending upon your receiving address.
What is the shipping and handling cost?
The costs are dependent on the shipping carrier you choose. Such charges can be seen while checking out.
Is it possible to provide multiple addresses for one order to be shipped?
No, as of now it is not possible; however we are planning to add this feature to our service in the near future!
Are there any other terms and conditions applicable to shipping services?
Return and Refund Policy
The Le Sharma Inc. guarantee provides the customer with a refund of your online purchase if the product does not satisfy your needs. The package must be returned in original condition (unused and accompanies with original packaging) within 30 days of the original shipped date. We give total refunds, which includes applicable sales tax.
The calculation of said refund will be based on returned items and not the order as an entirety; any discount or promotional offers will also be reduced. Shipping and handling charges will not be refunded unless the dispatches item is defective or completely wrong.
It might take 10-15 business days to process the refund after we have received the return – please bear with us.
1 to 2 billing cycles for the returns credit to show up on your credit card statement.
For any return, please contact us using the web form, we will be in touch with you as early as possible. For quick return and refund processing, provide your order number.
Limited Right to Use
This web site is owned and operated by Le Sharma. Unless otherwise specified, all Materials on this web site are the property of Le Sharma and are protected by the copyright laws of U.S. and, throughout the world by the applicable copyright laws. You may, view, print and/or download one copy of the Materials from this web site on any single computer solely for your personal, informational, non-commercial use, provided you keep intact all copyright and other proprietary notices. No Materials published by Le Sharma on this web site, in whole or in part, may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Le Sharma. The use of any such Materials on any other web site or networked computer environment or for any other purpose is strictly prohibited and such unauthorized use may violate copyright, trademark and other similar laws.
Except for any disclosure by you for technical support purposes, or as specified in our Privacy Statement, all communications from you to this web site will be considered non-confidential and non-proprietary. You agree that any and all comments, information, feedback and ideas regarding our company, products or services that you communicate to Le Sharma (“Feedback”) will be deemed, at the time of communication to Le Sharma, the property of Le Sharma, and Le Sharma shall be entitled to full rights of ownership, including without limitation, unrestricted right to use or disclose such Feedback in any form, medium or technology now known or later developed, and for any purpose, commercial or otherwise, without compensation to you. You are solely responsible for the content of your communications and their legality under all laws and regulations. You agree not to use this web site to distribute, link to or solicit content that is defamatory, harassing, unlawful, libelous, harmful to minors, threatening, obscene, false, misleading, or infringing a third party intellectual or privacy rights.
Access to Password Protected or Secured Areas
Access to and use of password protected or secured areas of this web site is restricted to authorized users only. You will be asked to provide accurate and current information on all registration forms on this web site. You are solely responsible for maintaining the confidentiality of any username and password that you choose or is chosen by your web administrator on your behalf, to access this web site as well as any activity that occur under your username/password. You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any Materials you are exposed to through this web site.
1. Order Shipping and Delivery
Le Sharma will always act to make sure that there is no delay in delivery schedules. In no case shall Le Sharma be liable for any consequential or damages resulting from any delay in shipment or delivery. You agree not to hold Le Sharma liable for delays in shipments caused by weather conditions, shipping company delays or any other circumstances beyond Le Sharma ‘ direct control. Le Sharma shipment and delivery dates are calculated based upon estimates provided by shipping carriers. Le Sharma will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and/or technical problems may delay the process.
2. Shipping Errors and Lost Packages
Lost or damaged claims can only be done within 30 days from package shipment. Le Sharma is not responsible for 3rd party shipping errors, omissions or damaged shipments.
3. Customer Supplied Incorrect Address
When a package is not delivered due to an error made by the customer in submitting the proper shipping address Le Sharma will reship the package with corrected address and charge an additional shipping fee for the shipment. Le Sharma is not responsible for any delays caused by missing and/or incorrect information provided by the customer.
Le Sharma is based in Euless, Texas, United States of America and all transactions take place on Le Sharma ‘ servers located in Euless, Texas. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Euless, Texas. You agree to submit to the jurisdiction of the Tarrant County, Texas courts and agree that venue in these courts is proper in any such legal action or proceeding.
Links to Other Sites
The linked sites are not under the control of Le Sharma and Le Sharma is not responsible for the content of any linked site or any link contained in a linked site. Le Sharma reserves the right to terminate any link at any time. Le Sharma may provide links from this web site to other sites as a convenience to you and in no way should this be interpreted as an endorsement of any company, content or products to which it links. If you decide to access any of the third party sites linked to this web site, you do this entirely at your own risk. Le Sharma DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, TO ANY SUCH LINKED SITES, INCLUDING BUT NOT LIMITED TO ANY TERMS AS TO THE ACCURACY, OWNERSHIP, VALIDITY OR LEGALITY OF ANY CONTENT OF A LINKED SITE.
You agree to indemnify, defend and hold Le Sharma harmless from and against any and all third party claims, liabilities, damages, losses or expenses (including reasonable attorney’s fees and costs) arising out of, based on or in connection with your access and/or use of this web site.
Limitation of Liability
IN NO EVENT SHALL Le Sharma OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS WEB SITE OR ANY LINKED SITE, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION OR MATERIALS PRESENTED ON THIS WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY EVEN IF Le Sharma OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Le Sharma assumes no responsibility for accuracy, correctness, timeliness, or content of the Materials provided on this web site. You should not assume that the Materials on this web site are continuously updated or otherwise contain current information. Le Sharma is not responsible for supplying content or materials from the web sites that has expired or have been removed. THE MATERIALS PROVIDED AT THIS WEB SITE ARE PROVIDED “AS IS” AND ANY WARRANTY (EXPRESS OR IMPLIED), CONDITION OR OTHER TERM OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE IS HEREBY EXCLUDED.
Collection of User Information
In general, you can visit our website without providing any personal information. However, from time to time there will be instances when this personal information will be needed for us to provide services that you request and/or grant you access to our protected and secured sites. We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering before entering a contest, ordering e-mail newsletters, joining a limited-access premium site, signing up for an event or training, or when purchasing and/or registering Le Sharma products. Personal information collected by Le Sharma often is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested.
For example: If you choose a service or transaction that requires payment, such as making a purchase in the Shop area of the Website, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.
When you buy a new product, we may ask you to register your purchase electronically. We keep this registration information on file with any information you’ve already given us on previous visits to our Website.
Le Sharma also collects certain information about your computer hardware and software. This information may include: your IP address, browser type, operating system, domain name, access times and referring Website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Le Sharma.
Le Sharma also collects information about which pages our customers visit within Le Sharma. This site visitation data is identified only by a unique ID number, and it is never linked with personal information.
Use of User Information
We use your personal information for purposes, such as:
• To ensure our site is relevant to your needs.
• To deliver services, such as newsletters that you request.
• To allow you access to limited-entry areas of our site as appropriate.
• To support you and your employer relationship with Le Sharma by designing website content that is suitable to your needs.
• To alert you about new and/or upgrades of product and service offerings as they become available.
• To send out periodic e-mails informing you of product or service you requested, or confirming you requested a product or service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.
We will merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. In some limited-entry sections of Le Sharma, with your approval, we will combine site-visitation data with your personal information in order to provide you with personalized content. We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Disclosure of User Information
Access to User Information
Accuracy and Security of User Information
The accuracy and security of the User Information is important to Le Sharma. Currently, you may review and request updates to your User Information retained by contacting Le Sharma. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. Le Sharma is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. We put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.
Protection of Children’s Personal Information
Le Sharma is a general audience site and does not knowingly collect any personal information from children.
1. Strictly necessary cookies
Some cookies are strictly necessary in enabling you to move around this website and use its most basic features. Without these cookies, for example, you would not be able to login to secure zones or keep track of your online shopping cart.
These cookies can’t be disabled.
2. Tracking and other optional cookies
We use performance and tracking cookies internally to enable us to provide you with a better user experience. Information supplied by these cookies helps us understand how our visitors behave on this website, track unique visitors or time spent on the site, and on different web pages so that we can improve how we present content to you.
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Le Sharma website provides links to third party websites. Even if the third party is associated with Le Sharma through a business partnership or otherwise, Le Sharma is not responsible for the privacy policies or practices or the content of the external links. These links are strictly provided for convenience and are accessed at your own risk.
If you have questions regarding our Privacy Statement, please contact Le Sharma via our Contact page.